OS5: How to Download a Folder

If you're using **OS5 on a WD My Cloud device**, here’s how to download a folder step-by-step.

This applies to devices like **WD My Cloud EX2 Ultra**, **WD My Cloud EX4100**, and other models running **My Cloud OS 5**.

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## Method 1: Download Folder from Web Dashboard

1. Open a browser.

2. Go to:

👉 [https://os5.mycloud.com](https://os5.mycloud.com)

or your device’s local IP address (example: `http://192.168.1.25`)

3. Sign in to your My Cloud account.

4. Open the folder you want to download.

5. Click the **three dots (⋮)** next to the folder name.

6. Select **Download**.

🔹 The folder will download as a **ZIP file** to your computer.

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## Method 2: Download Using Windows File Explorer (Faster for Large Folders)

1. Open **File Explorer**.

2. In the address bar type:

`\\MyCloudDeviceName`

or

`\\192.168.1.25`

3. Open the shared folder.

4. Right-click the folder you want.

5. Click **Copy** → Paste it to your computer.

✔ This method is faster and more reliable for large files.

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## Method 3: Download on Mac

1. Open **Finder**.

2. Click **Go → Connect to Server**.

3. Enter:

`smb://MyCloudDeviceName`

4. Click **Connect**.

5. Copy the folder to your Mac.

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## If Download Option Is Missing

* Make sure you have **read/download permission**.

* Check that you’re logged in as the correct user.

* Restart the My Cloud device if the web UI is not responding.

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If you tell me your exact My Cloud model and whether you're using Windows or Mac, I can give more specific steps.