My Cloud Home and My Cloud OS 5 Service Outage

Here’s the current status for **My Cloud Home** and **My Cloud OS 5** services:

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## ✅ Official Status

The service status page confirms **everything is up and running**—both cloud and local access are operational ([status.mycloud.com][1]).

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## 📜 Outage History Snapshot

* **April 2–12, 2023**: A major global outage tied to a WD network breach impacted authentication and app access ([bleepingcomputer.com][2]).

* **November 11, 2024**: A localized service outage (503 error) disrupted login for My Cloud Home, Home Duo, and OS 5—later resolved ([status.mycloud.com][3]).

No more recent incidents have been reported up to **June 2025**.

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## 🔍 Why You Might Be Experiencing Issues

1. **Cached credentials or stale tokens**—sometimes login fails even when services show as “up.”

2. **App errors**—web/mobile apps occasionally lag behind actual status ([community.wd.com][4]).

### Quick Troubleshooting:

* Clear cache or reinstall the app.

* Sign out, then sign back in.

* Enable **Local Access** temporarily if remote access fails ([bleepingcomputer.com][2]).

* Reboot your My Cloud device and router.

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## 🛠️ Best Practices Post-Outage

Due to past outages, WD recommends:

* Always keeping **Local Access** enabled.

* Maintaining independent backups of critical data (e.g., an external drive or cloud service) ([pcworld.com][5]).

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### ✅ Next Steps If You’re Still Having Trouble

* **Check the WD status page** for live updates: My Cloud Home and OS 5.

* **Try the troubleshooting above**.

* If issues persist, consider contacting WD Support or checking community forums for reports in real time.

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**Bottom line:** Services are online as of today. If you're still unable to log in or sync, try clearing your app cache, enabling local access, or reinstalling the app first. Let me know if you want step-by-step help with any of those!

[1]: https://status.mycloud.com/?utm_source=chatgpt.com "My Cloud Home and My Cloud OS5 Service Status"

[2]: https://www.bleepingcomputer.com/news/technology/western-digital-struggles-to-fix-massive-my-cloud-outage-offers-workaround/?utm_source=chatgpt.com "Western Digital struggles to fix massive My Cloud outage, offers ..."

[3]: https://status.mycloud.com/os5.html?utm_source=chatgpt.com "Incidents History - My Cloud Home and My Cloud OS5 Service Status"

[4]: https://community.wd.com/t/os5-cloud-down/299880?utm_source=chatgpt.com "OS5 Cloud down - My Cloud Single Bay - WD Community"

[5]: https://www.pcworld.com/article/1684372/wds-my-cloud-outage-proves-the-rule-of-three-in-a-harsh-way.html?utm_source=chatgpt.com "WD's My Cloud outage harshly reiterates the 'backup rule of three'"