Critical My Cloud Home Firmware Update Required

Your **My Cloud Home** (and My Cloud Home Duo / SanDisk ibi) devices **must** be running at least **firmware 9.4.1‑101**. If you’re below that version, you **won’t** be able to access your files remotely, as cloud access stopped working starting **June 15, 2023** ([westerndigital.com][1]).

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## 🚨 Why This Update Is Critical

* This is a **mandatory security and reliability update**, fixing critical vulnerabilities in cloud authentication and stability .

* Staying on outdated firmware blocks you from cloud/mobile access—only **local network access** will work until the update completes .

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## 🔄 How to Update Firmware

1. Ensure your device has a stable **internet connection** via Ethernet.

2. **Power-cycle** your device:

* Turn it off.

* Unplug the power cable.

* Wait **10 seconds**.

* Plug it back in and power up ([support-en.wd.com][2], [youtube.com][3]).

3. Upon startup, the firmware update will occur **automatically**—updates are delivered OTA (over the air); there’s **no manual install** option ([community.wd.com][4]).

4. Typically, the update completes **within 24 hours**, and you’ll receive an **email or app notification** once it's done ([support-en.wd.com][5]).

5. Optionally, check the device’s web interface (Settings → Firmware → Check for Updates) to verify you're on the latest version ([support.wdc.com][6]).

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## ✅ Version Timeline

| Firmware Version | Release Date | Highlights |

| --------------------- | ------------ | --------------------------------------------------------------------------- |

| 9.4.1‑101 | June 2023 | Initial critical update; required for cloud access ([support-en.wd.com][2]) |

| 9.5.1‑104 | Feb 5 2024 | Security fixes (e.g., SSGRF CVE‑2023‑22817) |

| 9.6.0‑110 → 9.6.0‑111 | May 2024 | Enhanced stability, local access fixes |

| 9.7.0‑104 | Dec 9 2024 | Updated Samba & libcurl for CVE‑2023‑4154, CVE‑2023‑38545/6 |

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## 🛠️ Troubleshooting Tips

* **Still stuck below 9.4.1-101?**

* Try powering off the device, unplugging power for 10 s, and plugging back in.

* Ensure it’s connected to the internet—updates are only OTA.

* Connect via a **different network/router** if updates vary.

* **After update, cloud access still fails?**

* Restart the device again.

* Reboot your router or switch the network.

* If issues persist, consider **clearing device settings** (resets indexing and access settings) or contacting WD Support ([support-en.wd.com][2], [support-en.wd.com][5], [community.wd.com][4]).

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## 🧭 Your Action Plan

1. **Check current firmware** via the mobile or web app.

2. If it’s below 9.4.1‑101, **power-cycle** and leave it connected online.

3. Wait up to 24 hours and watch for a **notification** confirming completion.

4. Verify firmware version afterward; you should be on at least 9.4.1‑101 (ideally newer, like 9.7.0‑104).

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Let me know if you want help verifying your firmware via the app, troubleshooting post-update issues, or understanding the changes in the latest firmware release!

[1]: https://www.westerndigital.com/support/product-security/wdc-23009-western-digital-my-cloud-os-5-my-cloud-home-and-sandisk-ibi-firmware-update?utm_source=chatgpt.com "Western Digital My Cloud OS 5, My Cloud Home and SanDisk ibi ..."

[2]: https://support-en.wd.com/app/answers/detailweb/a_id/50808/~/my-cloud-home-and-ibi-critical-firmware-update-required-for-remote-access?utm_source=chatgpt.com "Steps to Install My Cloud Home Critical Firmware Update for Remote ..."

[3]: https://www.youtube.com/watch?v=dFKp6JorNwo&utm_source=chatgpt.com "How To: Update the Firmware on your My Cloud OS 5 device"

[4]: https://community.wd.com/t/my-cloud-home-firmware-update/291062?utm_source=chatgpt.com "My Cloud Home Firmware update - WD Community"

[5]: https://support-en.wd.com/app/answers/detailweb/a_id/5766/~/how-to-update-my-cloud-home-firmware?utm_source=chatgpt.com "How to Update My Cloud Home Firmware"

[6]: https://support.wdc.com/downloads.aspx?lang=en&utm_source=chatgpt.com "Software and Firmware Downloads | WD Support"