MyCloud stops uploading pics in the middle of a download

If your **WD My Cloud** stops uploading pictures **mid-transfer**, especially during large photo backups or downloads, this usually points to **one of these common issues**:

---

## 🔍 Primary Causes and Fixes

### 1. ✅ **Network Drop or Timeout**

Large transfers are sensitive to unstable Wi-Fi.

**Fix:**

* Connect your computer or phone using **Ethernet** if possible.

* On Wi-Fi, ensure a **strong, stable connection** — avoid 5 GHz if it's weak.

* Try **uploading smaller batches** instead of thousands of photos at once.

---

### 2. 🗂️ **WD App or Web Upload Bug**

The **My Cloud Web App** and **mobile apps** sometimes timeout or hang mid-transfer, especially with:

* Large files

* Huge folder structures

**Fixes:**

* **Clear your browser cache** or use a different browser.

* Try uploading via **WD Sync** or **WD My Cloud desktop app** instead of the web portal.

* On mobile, check for app updates or reinstall the **My Cloud app**.

---

### 3. 🧱 **Storage Space or Quota Full**

If the drive is full or you're hitting a **user quota**, uploads may stop silently.

**Check:**

* My Cloud Dashboard → **Shares** → See used vs available space

* Look under **Users → Quotas** (if enabled)

---

### 4. 🔄 **DLNA/Indexing Overload**

If DLNA media indexing is on during large uploads, it can **hog system resources**, slowing or freezing transfers.

**Fix:**

* Go to Dashboard → **Settings → Media** → Turn **DLNA Media Server OFF** during large uploads.

* Re-enable after uploading.

---

### 5. 🔌 **Power Saving Interruptions**

Some My Cloud models go into **sleep mode** if idle or if drive activity pauses too long.

**Fix:**

* Dashboard → Settings → **Energy Saver** → Disable Sleep

* Keep an upload app or connection open while uploading

---

## 🧰 Alternative Upload Methods

If uploads fail often via web or mobile, try:

* **Windows File Explorer**: `\\wdmycloud\Public`

* **Mac Finder**: `smb://wdmycloud/Public`

* **FTP**: Enable FTP in settings and use FileZilla for large uploads

---

### ✅ Final Tip

**Restart both your My Cloud and your router** to clear up background hangs if the device seems stuck repeatedly.

---

Would you like help with [uploading via a faster method](f) or [adjusting network/sleep settings](f) to prevent interruptions?