MyCloud stops uploading pics in the middle of a download

Got it — let’s troubleshoot this step by step. When your **WD My Cloud stops uploading photos in the middle of a transfer**, it usually means something is interrupting the process — either with the **network, drive performance, or software connection**.

Let’s go through the possible causes and fixes 👇

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### 🔍 1. Check Basic Connection

* **Wired connection:** If your My Cloud is connected via Ethernet, ensure the cable isn’t loose or damaged.

* **Wi-Fi connection (if used for upload):** If you’re uploading from a phone or laptop, weak or fluctuating Wi-Fi can pause the upload.

→ Try reconnecting to Wi-Fi or switching to a stronger network.

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### 🧩 2. Confirm Storage Space

* Log into **My Cloud Dashboard → Storage → Capacity**.

* If the drive is almost full, uploads can stall midway.

→ Leave **10–15% free space** for indexing and background tasks.

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### ⚙️ 3. Disable Sleep Mode Temporarily

My Cloud devices sometimes enter sleep mode during long uploads.

* Go to **Settings → Energy Saver → Turn off “Drive Sleep.”**

* Try your upload again to see if it continues without stopping.

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### 📂 4. Check the Upload Source (PC / Mobile)

* If you’re using the **My Cloud app or web interface**, large photo batches can time out.

→ Try uploading **in smaller groups (200–300 photos at a time)**.

* If you’re using **Windows Explorer / Finder drag-and-drop**, a connection drop will halt the copy process.

→ Resume by copying the remaining files only.

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### 🧱 5. Indexing or Thumbnail Generation Overload

After uploading media, My Cloud OS5 indexes thumbnails, which can temporarily slow or freeze uploads.

* Open **Dashboard → Cloud Access → Status**.

* If you see “Indexing files,” wait until it completes before resuming uploads.

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### 🌐 6. Check Firmware & App Updates

Outdated firmware or app versions often cause transfer interruptions:

* **Dashboard → Settings → Firmware Update → Check for update**

* Update your **My Cloud mobile app** or **WD Discovery app** (if used).

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### 🧰 7. Try a Direct File Transfer (Test)

To isolate the problem:

1. Connect your PC directly to the same router as the My Cloud.

2. Open the My Cloud’s network share (e.g. `\\MYCLOUD-EX2ULTRA`).

3. Copy a few large photos or a video.

→ If the transfer runs fine, the issue is likely in the remote or mobile upload system.

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### 🧾 Optional: Log Analysis

You can check logs for interruptions:

* **Dashboard → Support → Create and Save System Report**

* Look under **system_log.txt** for network drops or file service restarts.

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If you tell me:

* Your **My Cloud model** (e.g., EX2 Ultra, Home, Mirror, etc.)

* Whether you’re **uploading via app, web, or network share**

* And whether it stops **at a specific percentage or random points**

…I can give you **exact next steps** (like increasing transfer timeout or disabling a specific service temporarily).

Would you like to share those details?