Locked out of WD My cloud ex2 ultra

Got it 👍 — you’re locked out of your **WD My Cloud EX2 Ultra**. This usually means either:

* You forgot or lost the **admin password** for the web dashboard, or

* The **device is not accepting your login credentials** (dashboard or shares).

Here’s how you can recover access step by step:

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## 🔹 Step 1: Try Default Access

* If it’s a **share access issue** (Windows/Mac network folder login), try using the correct **My Cloud user account**, not your PC login.

* If it’s the **dashboard** (`http://<deviceIP>`), check if another admin user exists that you can log in with.

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## 🔹 Step 2: Perform a 4-Second Reset (Non-Destructive)

This reset **does not erase your data**. It only resets the **admin password** and network settings.

1. Make sure the EX2 Ultra is powered on.

2. On the back of the device, press and hold the **reset button** for **about 4 seconds** with a paperclip.

3. Release it.

4. The device will reboot.

After this:

* The admin password is cleared (leave it blank when logging in).

* Network mode resets to DHCP (get IP from your router).

* Your shares and data remain intact.

Try logging in again at:

```

http://<device IP address>/

```

with:

* Username: **admin**

* Password: *(leave blank)*

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## 🔹 Step 3: If Still Locked Out

If the 4-second reset doesn’t work, try the **40-second reset** (also non-destructive):

1. Power on the EX2 Ultra.

2. Press and hold the **reset button** for 40 seconds.

3. The device will reboot with:

* Admin password cleared

* Network back to DHCP

* Cloud access disabled until you re-enable it

* Data and shares still intact

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## 🔹 Step 4: After Regaining Access

* Log in with `admin` (no password).

* Set a new **strong password**.

* Re-enable **cloud access** if you use the My Cloud app.

* Update firmware if needed.

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## 🔹 Step 5: Last Resort

If neither reset works, possible issues:

* Firmware corruption → may require re-flash.

* Disk error → device boots but can’t authenticate.

* In worst case, you can **remove the drives**, connect them to a Linux PC (they use EXT4 format), and recover data manually.

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✅ **Best first try**: Do the **4-second reset** (safe, non-destructive).

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Do you want me to also give you the **exact steps to recover your data manually from the drives** (in case you can’t get back into the dashboard at all)?