Critical My Cloud Home Firmware Update Required

If you're seeing a **"Critical My Cloud Home Firmware Update Required"** message, it means your **WD My Cloud Home** device is running outdated firmware that could affect functionality, security, or cloud connectivity. Here’s how to address it safely:

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## 🛠️ **How to Perform a Critical Firmware Update for My Cloud Home**

### ✅ **1. Understand Why the Update Is Critical**

Western Digital occasionally marks certain firmware updates as *critical* to:

* Fix major security vulnerabilities

* Restore online/cloud connectivity

* Prevent data access issues

* Add essential performance or compatibility updates

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### 🧾 **2. Check Current Firmware Version**

To check your device's current firmware version:

* Open the **My Cloud Home web app**: [https://home.mycloud.com](https://home.mycloud.com)

* Go to **Settings > Device Settings > About**

* Note the **firmware version** listed there

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### 🔄 **3. Update Firmware Automatically (Preferred)**

My Cloud Home devices usually update firmware **automatically** when:

* The device is **online**

* It has **internet access**

* It is **idle** or not actively in use

If you're seeing the warning, but it’s not updating:

* **Reboot** the device by unplugging it and plugging it back in

* Ensure it's **connected to the internet**

* Wait 30–60 minutes and try again

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### 🧑‍💻 **4. Update Manually (if required)**

Unfortunately, My Cloud Home firmware **cannot be manually updated** by users. WD removed this option for My Cloud Home models. If automatic updates fail:

#### Try This:

1. Connect the device via **Ethernet** directly to your router (not a switch or extender).

2. Restart your router.

3. Wait up to **24 hours** — the update may take time to queue and install in the background.

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### 🚫 **5. Still Not Updating? Do This**

If the update doesn’t install:

* Visit the **WD Support** page:

🔗 [https://support-en.wd.com](https://support-en.wd.com)

* Contact WD Support with your **device serial number**

* Mention the error: *"Critical Firmware Update Required"*

They can:

* Push the update remotely

* Confirm if the device is affected by recent known issues (like WD Cloud outage or deprecation events)

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### 🧠 **Tips:**

* Ensure **UPnP is enabled** on your router

* Use **WD Discovery** software to confirm device connectivity

* Avoid using VPNs or firewalls that may block My Cloud traffic

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Would you like help contacting WD support or checking known outage issues related to this?