Complaint Regarding WD Service
Subject: Formal Complaint Regarding WD Service Experience – [Your RMA Number or Case ID]
To: Western Digital Customer Service / Support Escalation
Dear WD Customer Support Team,
I am writing to formally express my dissatisfaction with the service I have received regarding [briefly describe issue — e.g., RMA processing, product failure, support delays].
Details:
Product Model: [e.g., WD My Passport 4TB]
Serial Number: [If available]
RMA / Case Number: [e.g., RMA123456]
Date of Purchase: [Optional]
Issue: [Brief description, e.g., Drive failed under warranty, sent for RMA but no update in over 3 weeks.]
Despite multiple attempts to get assistance, I have encountered the following problems:
[e.g., No response to my emails.]
[e.g., Long delays with no status updates.]
[e.g., Replacement drive not shipped after 30 days.]
[e.g., Poor communication or lack of resolution.]
I kindly request immediate action on this matter, including:
A status update on my RMA.
An explanation for the delay and lack of communication.
A confirmed timeline for resolution or replacement.
If I do not receive a response within [3–5 business days], I will escalate this complaint to consumer protection authorities and consider sharing my experience on public forums and social media.
I hope Western Digital will resolve this issue promptly and professionally.
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