Complaint Regarding WD Service

Subject: Formal Complaint Regarding WD Service Experience – [Your RMA Number or Case ID]

To: Western Digital Customer Service / Support Escalation

Dear WD Customer Support Team,

I am writing to formally express my dissatisfaction with the service I have received regarding [briefly describe issue — e.g., RMA processing, product failure, support delays].

Details:

Product Model: [e.g., WD My Passport 4TB]

Serial Number: [If available]

RMA / Case Number: [e.g., RMA123456]

Date of Purchase: [Optional]

Issue: [Brief description, e.g., Drive failed under warranty, sent for RMA but no update in over 3 weeks.]

Despite multiple attempts to get assistance, I have encountered the following problems:

[e.g., No response to my emails.]

[e.g., Long delays with no status updates.]

[e.g., Replacement drive not shipped after 30 days.]

[e.g., Poor communication or lack of resolution.]

I kindly request immediate action on this matter, including:

A status update on my RMA.

An explanation for the delay and lack of communication.

A confirmed timeline for resolution or replacement.

If I do not receive a response within [3–5 business days], I will escalate this complaint to consumer protection authorities and consider sharing my experience on public forums and social media.

I hope Western Digital will resolve this issue promptly and professionally.

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