True Image WD Installation Error - Build 39676

If you're encountering a **True Image WD installation error** with **Build 39676**, here’s a clear guide to understand and fix the issue:

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## 🔍 What Is True Image WD?

**Acronis True Image WD Edition** is a free backup and cloning tool for users with qualifying Western Digital (WD) drives. Build **39676** is a common version, but it often fails during install for a few reasons.

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## ❗ Common Errors and Causes:

### 🔸 **"Installation failed. No WD drives detected"**

Even if your WD drive is connected, the installer may not detect it due to:

* Improper driver installation

* Drive connected via unsupported enclosure

* NVMe drives sometimes not recognized as “qualifying” WD drives

### 🔸 **"Installer cannot continue. Error code..."**

May happen due to:

* Missing admin privileges

* Antivirus/firewall interference

* Incomplete previous installation

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## 🛠️ Fixes by Scenario

### ✅ **1. Confirm You Have a WD Drive Physically Connected**

* Must be an **internal WD HDD/SSD** or **external WD USB drive**

* Some enclosures hide WD drive identity – try connecting the drive **directly via SATA or official WD enclosure**

> Tip: Open **Device Manager > Disk Drives** → confirm WD model (e.g., `WDC WD20EZAZ`)

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### ✅ **2. Clean Previous Installations**

If installation fails halfway or you’ve tried earlier versions:

#### a. Use Acronis Cleanup Tool:

* Download: [Acronis Cleanup Tool](https://kb.acronis.com/content/60915)

* Run as **Administrator**

* Restart and retry installation

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### ✅ **3. Run as Administrator + Compatibility Mode**

* Right-click `TrueImageWD_39676.exe` → Properties → **Compatibility**

* Check **Run this program as administrator**

* Set compatibility to **Windows 8** or **Windows 7**

* Then **run the installer again**

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### ✅ **4. Disable Antivirus and Firewall Temporarily**

Some security software blocks the True Image installer:

* Disable any **real-time protection**

* Add an exception if using something like Norton, Avast, etc.

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### ✅ **5. Use Western Digital Dashboard to Install**

Try using **WD Dashboard** to install Acronis:

* Download: [WD Dashboard](https://support.wdc.com/downloads.aspx)

* Install and run it

* Go to **Tools > Acronis True Image WD Edition** → click install

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## 🧪 Alternative if You Can't Get It Working

If it still fails, try **Macrium Reflect Free** for disk cloning or backup. It works well with WD drives and has modern support.

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Would you like help [checking if your WD drive qualifies](f), [using the Acronis Cleanup Tool properly](f), or [cloning your disk using an alternative tool like Macrium](f)?