Unable to access WD Passport via iPhone App

If you're unable to access your **WD My Passport** (especially **My Passport Wireless** or **My Passport Wireless Pro**) via the **WD app on your iPhone**, here’s a detailed troubleshooting guide based on common causes:

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### ✅ First, Identify Your Model

WD makes two very different “My Passport” lines:

* **My Passport (regular USB)** – needs to be connected to a computer. Not accessible via phone unless it's shared via a computer or NAS.

* **My Passport Wireless / Wireless Pro** – has built-in Wi-Fi, designed for mobile access.

If you **don’t have a wireless model**, direct access via iPhone is not supported.

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## 🔧 If You Have *My Passport Wireless* and iPhone App Won’t Connect:

### 1. **Ensure Proper Wi-Fi Connection**

* On your iPhone, go to **Settings > Wi-Fi**

* Connect to the wireless network called something like `MyPassport`

* Confirm it shows “Connected” before opening the app

### 2. **Update or Reinstall the WD App**

* Use **WD My Cloud**, **WD Discovery**, or **WD Connect** app (depending on model)

* If the app crashes or fails to detect the drive:

* Uninstall the app

* Reboot your iPhone

* Reinstall the app from the App Store

### 3. **Access via Web Interface (as a workaround)**

* After connecting to the drive's Wi-Fi, open Safari

* Enter `192.168.60.1` or `192.168.0.1` in the address bar

* This opens the drive’s web dashboard (useful if the app fails)

### 4. **Check Drive Battery and Boot**

* Make sure your drive is **fully charged** and the **Wi-Fi LED is solid**

* If it’s blinking or off, the Wi-Fi module might not be ready

* Try resetting the drive by holding the power and reset button for 10 seconds

### 5. **Firmware Update (via desktop)**

Sometimes outdated firmware prevents mobile connections. Connect the drive to your PC/Mac and:

* Visit the WD Support website

* Search your model

* Download and install the latest firmware

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## 🧱 If Your WD Passport is a USB Drive (not Wireless):

You **can’t access it directly via iPhone** unless:

* You use a **Lightning-to-USB adapter** (and the drive is low power)

* Or connect it to a **PC or NAS**, then access that over your iPhone

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Would you like help confirming whether you have a [wireless My Passport](f), what [LED status means](f), or how to [use the web interface from your phone](f)?