Could Someone Give me Advice with My Cloud Home Remote Access Issue After Recent Firmware Update?

Yes, many users have reported **remote access issues with My Cloud Home** devices, especially **after recent firmware updates** (e.g., v9.4.x.x). Here's a complete guide to help you troubleshoot and possibly resolve the issue:

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### 🔍 Step 1: Check WD System Status

Before trying anything, verify if the WD servers are experiencing problems:

* If services like “My Cloud Home” or “Cloud Access” are **yellow or red**, the issue may be **on WD's side** and you’ll need to wait for a fix.

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### 🔄 Step 2: Restart Your Devices

This might sound basic, but it's often effective:

1. Power off your **My Cloud Home** (hold power button or unplug).

2. Power off your **router/modem** for 1–2 minutes.

3. Turn the **router** back on and wait until it's fully online.

4. Power on your **My Cloud Home** and wait for the **LED to turn solid white**.

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### 🌐 Step 3: Verify Network Configuration

Check if the device is properly connected to your network:

* Ensure it’s **wired via Ethernet** to the router (My Cloud Home doesn’t support Wi-Fi).

* Use the **WD Discovery app** to see if it detects your device on the local network.

* If local access works but **remote access fails**, it’s likely a cloud sync issue.

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### 🔑 Step 4: Sign Out and Back Into WD Account

1. Open [MyCloud.com](https://home.mycloud.com/)

2. Sign out and clear browser cache.

3. Sign back in and check if the device appears under your account.

Also do this in the **My Cloud Home mobile app** or **WD Discovery** software.

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### 📲 Step 5: Update or Reinstall WD Software

* Uninstall and reinstall **WD Discovery** (on PC/Mac).

* Reinstall **My Cloud Home app** (on Android/iOS).

* Sometimes older versions of the app fail after firmware upgrades.

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### 🛠️ Step 6: Enable UPnP and NAT on Router

Some firmware versions now **require open ports** for the new cloud services to work:

* Log in to your router’s admin page.

* **Enable UPnP** (Universal Plug and Play).

* Make sure **NAT** (Network Address Translation) is enabled.

* Avoid double NAT setups (e.g., two routers or a router/modem combo + separate router).

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### 📧 Step 7: Contact WD Support (If Device Is Still Offline Remotely)

If all else fails, contact WD support directly:

* Go to: [https://support-en.wd.com](https://support-en.wd.com)

* Submit a support ticket or use live chat.

* Mention your **device model**, **firmware version**, and any error messages.

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### ✅ Optional: Downgrade Firmware (Advanced)

WD does **not support manual firmware downgrades**, but some community users have done it using recovery tools or SSH access (not officially supported and can void warranty).

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### Common Symptoms After Firmware Update:

| Symptom | Likely Cause |

| ------------------------------- | ------------------------------------------------ |

| Remote access fails | Cloud service sync broken |

| Device offline on app | Router block, firmware bug |

| Local access OK but cloud fails | WD cloud server bug or firmware issue |

| LED blinking fast | Device boot loop or not connecting to WD servers |

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Let me know your **firmware version**, **router model**, and whether you have **local access**, so I can give you more specific steps.

Would you like help identifying if the issue is [on WD's end](f) or something with [your router settings](f)?