Wrong product for same serial number

If you're seeing the **wrong product show up for a WD drive with the correct serial number**, here’s what could be happening and how to address it.

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### 🔎 Possible Scenarios

#### ✅ 1. **Serial Number Confusion**

* WD serial numbers on **enclosure labels** vs. **drive firmware** may **not match exactly**

* The **external enclosure** has a serial number, and the **internal hard drive** has a different one

* WD’s online tools (e.g., warranty check or product registration) may show a **different model** depending on which SN you enter

#### ✅ 2. **Reused or Refurbished Drive**

* You might have purchased a **refurbished or mismatched unit**

* Some sellers replace the **internal drive** and keep the old **My Book enclosure**, leading to model mismatches

#### ✅ 3. **Database Error or Rebranding**

* WD’s internal tools sometimes show **odd results**, especially with older models or those sold under different regional SKUs

#### ✅ 4. **Drive Pulled from Another Product**

* If you removed the drive from a My Book enclosure, the internal bare drive might show up as something like:

* **WD Red**, **WD Green**, or even **Ultrastar** (enterprise) models

* This is normal—My Books often contain standard WD drives inside, not drives uniquely branded as “My Book”

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### 🔧 How to Check It Properly:

#### ✅ Option A: Use WD Utilities

* [Download WD Drive Utilities](https://support-en.wd.com/app/products/product-detailweb/p/126)

* It can detect both **enclosure and internal drive model**

#### ✅ Option B: Use CrystalDiskInfo or Disk Identifier Tools

* Use [CrystalDiskInfo](https://crystalmark.info/en/software/crystaldiskinfo/) (Windows) or `diskutil` (macOS) to:

* See the actual model of the internal drive

* Check the **S.M.A.R.T. data**, firmware version, and serial number

#### ✅ Option C: WD Warranty Lookup

* Go to: [https://support.wdc.com/warranty/](https://support.wdc.com/warranty/)

* Enter both the **enclosure** SN and **drive** SN separately to compare

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### 🛡️ If You Suspect Tampering or a Wrong Product:

* If bought recently, **contact the seller** or WD directly

* You can also submit a **support ticket to WD** with serial number and purchase proof

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Would you like help using [CrystalDiskInfo](f) to identify your drive, or would you like to [verify the serial number through WD's tools](f)?