No tab shown for Cloud access

If the **"Cloud Access" tab is missing** in your **My Cloud OS 5** dashboard, you're likely facing a **firmware, configuration, or UI issue**. Here’s how to resolve it:

---

### 🛠️ **Fix: “Cloud Access” Tab Missing in My Cloud OS5**

#### ✅ 1. **Confirm You Are on My Cloud OS 5**

* Go to **Dashboard > Settings > Firmware**.

* It should say **My Cloud OS 5.x.x.x**.

* If it says OS 3 or older, you must **upgrade to OS5** from WD’s official site. OS3 services are deprecated.

#### ✅ 2. **Clear Browser Cache or Try Incognito Mode**

* Sometimes UI bugs hide tabs.

* Try accessing the dashboard using:

* Chrome in Incognito

* Edge or Firefox

* After clearing cookies and cache

#### ✅ 3. **Access via Direct URL**

Sometimes the tab exists, but the link is hidden.

Try going directly to:

```

http://[your-device-IP]/ui/#/settings/cloud

```

(Replace `[your-device-IP]` with your NAS's IP address.)

#### ✅ 4. **Enable Remote Access from SSH (Advanced)**

If you have SSH enabled:

1. SSH into the device.

2. Ensure `cloud-remote-access` service is running:

```bash

systemctl status cloud-access

```

3. You can restart the service:

```bash

systemctl restart cloud-access

```

#### ✅ 5. **System Reset (Non-Destructive)**

If the tab is still missing:

* Use the **"System Only" reset** option in:

* Dashboard → Settings → Utilities → Restore to default

* This will **not delete your data**, but resets settings/UI.

#### ✅ 6. **Reinstall or Update Firmware**

* Download the latest firmware manually from WD:

* [https://support-en.wd.com](https://support-en.wd.com)

* Reinstall through Dashboard → Settings → Firmware → Manual Update.

---

### ℹ️ Note:

* **My Cloud Home** does **not** support advanced dashboard or cloud access control — only My Cloud EX2 Ultra, PR4100, etc. support OS5 full features.

* If you're using My Cloud Home, use the **My Cloud app or website** only — there’s no dashboard for cloud setup.

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Want help checking [if your model supports OS5 cloud access](f), [doing a system-only reset safely](f), or [installing the latest firmware manually](f)?