My WD Passport - Lost Files. Can you help?

Yes, I can help you recover lost files from your WD My Passport drive. Let’s go through it step by step:

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### ✅ **Step 1: Check Basic Connections**

* Make sure the USB cable is working.

* Try connecting to another USB port or a different computer.

* See if the drive is showing up in **File Explorer** (Windows) or **Finder** (Mac).

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### ✅ **Step 2: Check If Files Are Hidden**

Sometimes files are just hidden and not actually deleted.

#### On Windows:

1. Open File Explorer.

2. Go to the WD drive.

3. Click `View` > enable `Hidden items`.

#### On Mac:

1. Open Finder.

2. Press `Command + Shift + . (dot)` to show hidden files.

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### ✅ **Step 3: Use File Recovery Software**

If files are deleted or the drive appears empty, use data recovery software. Some reliable tools:

* **Recuva** (Windows – free)

* **EaseUS Data Recovery Wizard** (Windows/Mac – free trial)

* **Disk Drill** (Windows/Mac – free limited recovery)

* **PhotoRec/TestDisk** (free, powerful but less user-friendly)

> Install recovery software on a **different drive** to avoid overwriting lost files.

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### ✅ **Step 4: Check Drive Health**

To see if the drive is failing:

* Download **Western Digital Dashboard** (official tool for WD drives).

* Check for SMART errors or other health indicators.

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### ✅ **Step 5: Try Command Prompt (Windows Only)**

You can use CHKDSK to repair file system issues:

```cmd

chkdsk E: /f /r

```

> Replace `E:` with your WD drive's letter.

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### ✅ **Step 6: Consult a Data Recovery Service**

If your drive is physically damaged or software tools fail, consider professionals like:

* WD’s own partner: **Ontrack Data Recovery**

* **Stellar**, **Seagate Recovery Services**, or local certified labs

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Would you like help with a [specific recovery tool](f) or a [step-by-step guide using Recuva](f)?