WD my Cloud Cannot be Found On Smart Tv

If your **WD My Cloud cannot be found on your Smart TV**, it's usually due to **network visibility**, **media server settings**, or **DLNA compatibility** issues. Here’s how to troubleshoot and fix it:

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### ✅ **Step-by-Step Fix Guide**

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### 1. **Check Network Connection**

* Make sure both the **WD My Cloud** and **Smart TV** are connected to the **same Wi-Fi network or LAN**.

* Avoid guest Wi-Fi or multiple routers/extenders causing segmentation.

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### 2. **Enable DLNA on WD My Cloud**

WD My Cloud uses **DLNA (Digital Living Network Alliance)** protocol to stream media to Smart TVs.

#### To enable:

1. Log in to the **My Cloud Dashboard** in a browser (usually at `http://<device IP>` or `http://wdmycloud.local`)

2. Go to **Settings > Media > DLNA Media Server**

3. Make sure **DLNA Media Server** is set to **ON**

4. Click **Rescan** or **Rebuild** media database

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### 3. **Enable Media Sharing on Folders**

Even if DLNA is on, folders must be marked for media sharing.

1. Go to **Shares** in the dashboard

2. Select the folder (e.g., "Public", "Videos", "Music")

3. Ensure **Media Serving** is turned **ON**

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### 4. **Restart All Devices**

* Reboot the **WD My Cloud**

* Reboot the **Smart TV**

* Restart the **router**

Sometimes refreshing the network connections will allow the TV to discover the drive again.

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### 5. **Check Smart TV DLNA Capability**

Ensure your TV supports **DLNA or UPnP** media servers. On some brands:

* Use the **“Media Player”** or **“Sources”** input

* Look for **“WDMyCloud”** or **“Media Server”** listed

If it doesn’t appear:

* Manually refresh network sources

* Check TV’s **network settings** and firmware updates

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### 6. **Firewall or Router Settings**

Sometimes the router or firewall blocks local DLNA traffic.

* Log in to your router and **disable AP isolation**

* Make sure **UPnP** is enabled

* Check for **firmware updates** on the router

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### 7. **Update WD My Cloud Firmware**

Outdated firmware can break DLNA functions.

* Log in to the **My Cloud dashboard**

* Go to **Settings > Firmware**

* Click **Update** (if available)

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### 🔧 Optional: Use a Streaming App

If the drive still won’t show, try accessing it from your TV using:

* **Plex Media Server** (installable on My Cloud EX series)

* **VLC** or **Kodi** (for Android TVs)

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### 🚫 Not Supported?

Note that:

* **WD My Cloud Home** uses different software and **doesn’t support DLNA** unless explicitly enabled.

* Only **My Cloud (Gen 1/2)** and **EX/PR series** support full DLNA by default.

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Would you like help identifying your [WD My Cloud model](f) or setting up [DLNA with your specific TV brand](f)?